AIIM Realtime Virtual Agent

Conversational AI for Community Legal Centres

The AIIM Realtime Virtual Agent uses advanced conversational AI to help Community Legal Centres (CLCs) manage client enquiries and reporting more efficiently, accurately, and equitably.

CLCs typically face high enquiry volumes, strict eligibility requirements, and limited legal service resources. The AIIM Realtime Virtual Agent acts as a frontline digital assistant. Ensuring no client call is missed when demand exceeds human capacity.

Key Features & Benefits

Always Available, 24/7/365

  • Sounds like a real person. Talks like a real person.

  • Never sleeps. Operates 24 hours a day, 7 days a week, 365 days a year

  • Handles high volumes of inbound phone enquiries without call congestion

  • Asks questions to collect relevant client contact details and service needs to help real humans action and prioritise enquiries

  • Eliminates the need to divert urgent or sensitive calls to voicemail

  • Prompts enquiries to contact relevant authorities in cases of emergency

  • Available outside normal operating hours — including critical moments such as late‑night calls from clients in custody

Seamless Integration with AIIM

  • Automatically creates an Enquiry Record in AIIM Community Legal Software

  • Enables intake and legal services teams to quickly review, triage, and act on enquiries

  • Saves an audio recording of each call directly on the Enquiry Record for human reference and records

Improved Accuracy & Compliance

  • Ensures every enquiry is captured and tracked consistently

  • Supports accurate data collection for management oversite, funding, and reporting requirements

Inclusive & Client‑Centric

  • Provides multilingual support (including English, Chinese, Arabic, Vietnamese, Italian, etc)

  • Makes legal help more accessible to culturally and linguistically diverse communities

The Result

A more responsive intake process reduced administrative burden on staff, improved compliance and reporting—and most importantly, greater access to justice for people who need it most.