AIIM FEATURES & BENEFITS

Less admin. More advocacy.

AIIM is the practice management platform built by Community Legal Centres, for Community Legal Centres. Every feature is designed to reduce admin, simplify compliance, and free your team to focus on clients.

🧑‍💻 User-Friendly Design

• Streamlined workflows: Simple, intuitive forms make intake and service delivery faster.

• Built for busy teams: Reduce clicks, cut duplication, with everything in one place.

• Accessible for all: WCAG 2.1 compliant, with adjustable fonts, contrast, and mobile-friendly design.

📂 Case & Client Management

• All-in-one view: Track enquiries, clients, matters, and services in a single secure platform.

• Robust conflict checking: Global search to check across enquiries, contacts and services. With fuzzy logic to mimic human reasoning.

• Activities management: Emails, Events, Phone Calls, Tasks, File Notes, Time Entry and more.

• Smarter referrals: Manage and monitor referral pathways with ease.

• Document management: Store, share, and access files securely from anywhere.

📅 Appointments & Scheduling

• Integrated calendar: Book and manage appointments directly in AIIM.

• Time-saving automation: Sync schedules across teams and devices.

• Offline access: Keep working even without internet—data syncs automatically when you reconnect.

📊 Reporting & Compliance

• NAJP-ready: Designed from ground up to meet Australian National Legal Assistance Data Standards.

• Built-in: All NAJP fields, and additional custom fields, for seamless reporting.

• Instant insights: Real-time dashboards and analytics. Customisable dashboards, views, Power BI and more.

• Audit trails: Detailed activity logs for governance and compliance.

📈 Scalability & Flexibility

• Grows with you: Handles thousands of records and hundreds of users without slowing down.

• Customisable interface: Tailor layouts, fonts, and visuals to your team’s needs.

• Future-proof: Built on Microsoft’s Power Platform, ready for AI-powered automation.

📚 Training & Support

• Easy onboarding: Administrator and Power User training included.

• Ongoing resources: Access Microsoft courses and tailored support.

• Self-sufficiency: Empower your centre to manage AIIM without specialist skillsets.

🔗 Seamless Integration

• Microsoft-native: Works with Office 365, SharePoint, Power BI, and more—no add-ons required.

• Always compatible: Built on Microsoft cloud, ensuring reliability and security.

• One ecosystem: Keep all your tools connected for smoother workflows.

🌟 Why It Matters

By adopting AIIM, Community Legal Centres have already reported significant time savings and reduced admin burden. Every feature is designed to help your team spend less time on compliance and more time delivering justice.

🚀 SEE AIM IN Action

Book a free demo today and discover how much time your centre could save each week.