INTRODUCING AIIM

AIIM is a Community Legal CRM developed by the Community Legal Centre’s (CLCs) sector, for the sector.

AIIM stands for ‘Advocacy. Automation. Intelligence. Information. Matter Management’.

CRM stands for ‘Customer (or Client) Relationship Management’. It’s a system designed to help organisations manage interactions with its stakeholders - such as clients, volunteers, partners, etc.

By using AIIM Community Legal CRM correctly, not-for-profit organisations can strengthen relationships, streamline operations, improve outcomes by collecting and organising key information securely, stay connected to their communities, automate routine tasks, and provide tools to provide more effective outreach, fundraising, and service delivery.

Built on Microsoft’s Power Platform and developed in collaboration with Australia’s community legal sector, AIIM helps legal, nonprofit, and public service organisations streamline service delivery, reporting, compliance, and volunteer management—so they can focus on the work that matters.

Why Choose AIIM?

  • Designed by the Sector, for the Sector - Originally developed with a consortium of CLCs, AIIM reflects the real workflows and challenges of organisations working on the frontline of justice, advocacy, and social impact.

  • Automation That Works - Eliminate repetitive tasks and manual errors with integrated workflows, appointment and referral management, document handling, and smart form automation.

  • Volunteer and Team Management - Easily manage volunteers alongside paid staff, with role-based access, licensing models that support secure access without added cost, and integrated scheduling.

  • Total Microsoft Integration - AIIM is built on the Microsoft Power Platform—seamlessly connecting with Outlook, SharePoint, Teams, Power BI and the full Microsoft 365 suite.

  • Effortless Compliance and Reporting - From NLAP/NLADS to DEX, AIIM handles complex compliance and funding reports with ease. Custom dashboards and Power BI integration mean you can present data your way, at any time.

  • Secure, Scalable, Sector-Proof - ISO27001-aligned and compliant with the Australian Privacy Act, AIIM scales from small teams to large multisite organisations with complete peace of mind.

Who Is AIIM For?

  • Community Legal Centres

  • Aboriginal Legal Services

  • Disability Advocacy Organisations

  • Family Violence Legal Centres

  • Nonprofits delivering casework, community services, or advocacy

  • Publicly funded organisations managing client, contract, volunteer, or service data

  • Charities, sporting bodies, cooperatives, beneficial societies and mutuals that collaborate with government or funding bodies

AIIM isn’t just a legal case management system—it’s a flexible, modular platform for any organisation that needs to manage information, coordinate service delivery, automate processes, or meet complex reporting obligations. From frontline outreach to high-level contract oversight, AIIM adapts to your mission and scales with your growth.

Smarter Implementation. Ongoing Support.

  • Custom configuration and workflow mapping

  • Data migration from CLASS or other CMS platforms

  • Comprehensive staff and volunteer training

  • Ongoing support, upgrades, and a national Community of Practice

  • Free volunteer licensing to enhance security without increasing costs

Built for Purpose. Powered by Microsoft.

At Sharing Minds, we believe technology should empower—not overwhelm. That’s why AIIM is purpose-built to meet the real-world needs of community legal centres, charities, cooperatives, and other publicly funded service providers. Whether you’re coordinating volunteers, managing clients, or preparing detailed reports for government funders, AIIM brings together powerful tools in one intuitive platform.

More Than a Platform – A Complete Support Ecosystem

AIIM is just one part of Sharing Minds’ broader commitment to empowering purpose-driven organisations. Alongside the AIIM platform, Sharing Minds offers discounted Microsoft licensing and managed support services tailored for not-for-profits. These offerings streamline work practices and reduce the burden on short-resourced teams, allowing staff and volunteers to focus on delivering services and making a difference. Through our expertise, Sharing Minds becomes your one-stop shop for IT and system solutions. We’re here to help you unlock productivity, elevate staff morale, and deliver exceptional value from your limited funding—while staying true to your purpose and mission.

 
 
 

CONTACT THE AIIM TEAM AT SHARING MINDS

Phone: 1300 611 359
Email: aiim@sharingminds.com.au