On Tuesday 16 May, Microsoft Brisbane graciously hosted our breakfast event with LiveTiles, where we began addressing some key questions around User Engagement and the User Experience within Office 365 and SharePoint.  

One of the huge challenges that organisations of all sizes face is user adoption within their technology deployments. With the recent pivot towards business-driven technology adoption, it was great to hear the experience of Andrew Jolly and Owen Brandt around strategies and tools to empower users to work where they want, when they want, how they want. 

We were delighted at the crowded room of keen attendees, and with numbers of this magnitude vary rarely seen, it's clearly a point of significant interest, Brisbane wide.


Andrew Jolly unpacked the principal issue of maximising user adoption by asking, 'If I build it, will they come? When they come, will they stay?'

A few broad points are below, however if you would like to see his full slide deck we're happy to provide a copy on request.  

  • Understanding your users:  Some common reasons for disengagement 
  • What is the value of sustainable user engagement?
  • Some critical areas within modern information management
    • Competencies
    • Capabilities
    • Funding
  • The value of good tools


LiveTiles Q&A

What versions of SharePoint does LiveTiles work with?

2013, 2016 and SharePoint Online.

Does it work with both classic mode and modern user experiences?

Yes it does.

Can I use SharePoint Web Parts in conjunction with LiveTiles pages?

Yes, there is a Web Part Zone LiveTile that provides the ability to use SharePoint's native web parts within LiveTiles Pages.

You might also be interested to read this LiveTiles blog article on SharePoint branding without custom coding. 

Can I show and hide tiles based on groups of users or individuals?

Yes, each tile has settings to control visibility by Group.

The User Experience – If modifications are made to a page while someone is browsing the live version of the page, does the end user experience any adverse efforts?

Users viewing pages don't experience any issues while someone is editing the page, should they refresh the page they will then see the new version of the page.

Reporting Capabilities – Does LiveTiles provide any user metrics or statistics, for example when a user has accessed training resources?

Not currently, but there are a number of resources being made available by Microsoft including Office 365 Adoption Pack which provides trends and traffic metrics.

Tile visibility if permissions applied - How do the tiles display if the user doesn’t have permission to view a particular tile?

The editing tools provide options of displaying blank space, or tiles will shift up to fill the space.

Installation – How does LiveTiles install within an Office 365 tenant?

It is an app installed via the app catalogue, and can either be deployed as a tenant wide app or made available to a single site collection.

Licensing model – How is LiveTiles licensed?

Based on employees, but there are a few different models based on category of workers (kiosk workers etc.).


Owen also mentioned the following points that often come up in questions and conversations:

General accessibility – Tiles can be designed to incorporate colours and sizes.  Generally speaking, it is possible to achieve pages to AA standard.

LiveTiles Ideas Portal – LiveTiles has an ideas portal that is open for submissions.  The team looks to this resource to determine prioritisation of the product roadmap.

Product updates and releases – LiveTiles aims to release new features and enhancements every 2 weeks.  

Owen showcased some of the capabilities within the upcoming LiveTiles MX functionality:

  • Heatmaps of user activity for pages
  • Page improvement suggestions
  • A/B testing using Azure analytics


LiveTiles and Sharing Minds are delighted to award our giveaway to Jeff Horn of Parmalat:

  • An extended 30 day trial key from LiveTiles (normally 15 day)
  • Two free consulting hours from Sharing Minds to demonstrate the LiveTiles functionality in Jeff's workplace, and help with ways to increase user engagement 

For more information:

Published by:  Sharing Minds Communications Dept.
Date:  Monday, 29 May 2017
Contact:  1300 611 359