Managed Support Services

 

Your SharePoint Support team

Getting the right support is critical for making the most of your SharePoint Online/Office 365 environment, with a provider who delivers meaningful value.

Finding the balance between using your own in-house resources vs. bringing in specialist support can be difficult to navigate. So, to make it easy, we’ve streamlined our support packages to fit to different usage levels:

  1. 1-500 users

  2. 501+ users

We understand that different organisations require different levels of support, so that’s why each of our packages include unlimited support hours (fair use policy applies).

Our core services

Here’s how we can help:

  • Guaranteed response turnaround times

  • Flexible use of hours

  • Rollover of unused hours for term of agreement

  • Monthly Activity Report (including actions, issues of note, review analysis and recommendations analysis)

  • Access to Sharing Minds’ client promotions and discount block hour purchases (including consulting time)

  • Ability to increase support hours at discount rates into core contract (discuss with your Sharing Minds Account Manager)

Benefits to managed support

By giving your IT staff more time to focus on innovation and reducing unexpected costs, our managed services provide businesses with the support and room they need to thrive.

Some of the immediate benefits you’ll gain by outsourcing your SharePoint support needs:

  1. Predictable and controlled monthly costs

  2. Experienced and qualified support technicians

  3. Keep up with industry standards of expertise and certifications

  4. Service scalability for peak periods and sudden growth

  5. Australia-based Support Desk with staff in Brisbane and Melbourne

  6. Microsoft Gold Partner with a proven track record

 
Download  the PDF brochure

Download the PDF brochure

 

Advantage support

The Advantage package is designed for organisations with a small SharePoint or Dynamics CRM implementation that are looking for additional support hours each month to handle requests and administration. This package provides a solid foundations to ensure your environment is managed.

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Premium Support

Our most popular package, the Premium option provides support of the environment along with a reduced response time and enough hours to work on advanced issues. By combining support and administration, the included hours can be used to work on point solutions to help support continuous development of the platform, design and implement new add-ons, or support active projects within the environment.

Other OPtions

If your organisation requires something different to these packages, please talk to your Sharing Minds Account Manager about your requirements.

Service add-ons:

  • Nintex Forms and Workflows

  • Back-up and Governance Services

  • Security

  • Microsoft Teams

  • Microsoft Power Platform: PowerApps, Flow and Power BI

  • Microsoft Dynamics

Additional professional services:

  • Office 365 Tenant Management

  • Adoption and Change Management

  • Community Engagement Programs

  • Migration

  • User Training

  • Office 365 Custom Development

Sharing Minds have a different range of support options, so we could choose which would suit us best, at a price that was lower than hiring a technical resource. We know that there are many moving parts to SharePoint technology, and we value that Sharing Minds stay up to date with maintaining the moving parts, so we don’t have to.
— John Granzow, Manager, IT, Whitehaven Coal
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To purchase your support package, or to discuss your support requirements, please get in touch.