Managed Support Services
Your SharePoint Support team
Getting the right support is critical for making the most of your SharePoint Online/Office 365 environment, with a provider who delivers meaningful value.
Finding the balance between using your own in-house resources vs. bringing in specialist support can be difficult to navigate. So, to make it easy, we’ve streamlined our support packages to fit to different usage levels:
We understand that different organisations require different levels of support, so that’s why each of our packages include unlimited support hours (fair use policy applies).
Our core services
Here’s how we can help:
Guaranteed response turnaround times
Flexible use of hours
Rollover of unused hours for term of agreement
Monthly Activity Report (including actions, issues of note, review analysis and recommendations analysis)
Access to Sharing Minds’ client promotions and discount block hour purchases (including consulting time)
Ability to increase support hours at discount rates into core contract (discuss with your Sharing Minds Account Manager)
Benefits to managed support
By giving your IT staff more time to focus on innovation and reducing unexpected costs, our managed services provide businesses with the support and room they need to thrive.
Some of the immediate benefits you’ll gain by outsourcing your SharePoint support needs:
Predictable and controlled monthly costs
Experienced and qualified support technicians
Keep up with industry standards of expertise and certifications
Service scalability for peak periods and sudden growth
Australia-based Support Desk with staff in Brisbane and Melbourne
Microsoft Gold partner with a proven track record
The Advantage package is designed for organisations with a small SharePoint or Dynamics CRM implementation that are looking for additional support hours each month to handle requests and administration. This package provides a solid foundation to ensure your environment is managed.
Our most popular package, the Premium option provides support of the environment along with a reduced response time and enough hours to work on advanced issues. By combining support and administration, the included hours can be used to work on point solutions to help support continuous development of the platform, design and implement new add-ons, or support active projects within the environment.
If your organisation requires something different to these packages, please talk to your Sharing Minds Account Manager about your requirements.
Nintex Forms and Workflows
Back-up and Governance Services
Microsoft Power Platform: PowerApps, Flow and Power BI
Additional professional services:
Office 365 Tenant Management
Adoption and Change Management
Community Engagement Programs
Office 365 Custom Development
To purchase your support package, or to discuss your support requirements, please get in touch.