Support

Getting the right support for your environment is an important part of the operation of your organisation.  Finding the balance between effort in-house vs. bringing in specialist support expertise can sometimes be difficult to balance.  To assist your organisation, Sharing Minds has created a number of support packages to work with your organisational processes, delivery outcomes and reporting, as required.

We understand that different organisations require different types and levels of support. To accommodate this, Sharing Minds offers three types of support packages:

Pre-Purchased Block Hours

Many organisations have a requirement for specialist assistance, but not always a known time frame in which to act.  To help in this area, Sharing Minds have a range of pre-purchased block hour packages ranging from 20 - 120 hours that can be purchased when required.

Managed Support Contracts

Many of our clients have the need for a managed support contract, giving them the peace of mind that their technology systems are well maintained, and if issues do occur, that they are rectified in a timely manner.  Add to this the fact that our managed support contracts cost less than a single full time resource and includes a full responsibility matrix, strict SLA's and access to all of our highly skilled resources, and you can understand why this type of engagement is so popular.

Administrative Support (SharePoint Remote)

As SharePoint technology continues to grow, organisations are investing heavily in the implementation and development of SharePoint.  For many organisations, SharePoint Remote has become business-critical due to the nature of the service and its ability to meet the demands of clients.  Often an organisation will hire specialists to implement and develop SharePoint, yet leave the system maintenance to the organisation’s own staff.  By signing up with SharePoint Remote, expensive internal resources can be reassigned to other business-critical areas, leaving the organisation's SharePoint administrative requirements in the hands of the experts. 

Managed Support

Core

Next Business Day Response time
1 consulting day per month

Core

Our Core Support Package gives your business access to our expertise with a set number of monthly support hours

Core Advantage

Next Business Day Response time
1 consulting day per month

Core Advantage

Our Core Advantage support package gives your business additional consulting hours to work with your business in the areas you need.

Premium

Next business day response time
2 consulting days per month
Weekly farm monitoring
Monthly status report

Premium

When you need fast response and expert monitoring of your environment, our Premium support package is designed to help you.

Premium Plus

4 hour response time
4 consulting days per month
Weekly farm monitoring
Monthly status report

Premium Plus

If you’re looking to get a few more hours each month in addition to premium support.

Ultimate 365

2 hour response time
4 consulting days per month
Weekly farm monitoring
Monthly status report

Ultimate 365

When you’re looking for a fast response time 365 days of the year, look no further than our Ultimate 365 support package. Regardless of the time or date, we will work to resolve your matters ensuring the operation of your business all year round!

Rapid Response

2 hour response time
1 consulting day per month

Rapid Response

Sometimes you just need a fast response to an immediate issue. To help organisations that just need a little help now and then our rapid response is perfect for your needs.

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