On Tuesday 16 May, Microsoft Brisbane graciously hosted our breakfast event with LiveTiles, where we began addressing some key questions around User Engagement and the User Experience within Office 365 and SharePoint.  

One of the huge challenges that organisations of all sizes face is user adoption within their technology deployments. With the recent pivot towards business-driven technology adoption, it was great to hear the experience of Andrew Jolly and Owen Brandt around strategies and tools to empower users to work where they want, when they want, how they want. 

We were delighted at the crowded room of keen attendees, and with numbers of this magnitude vary rarely seen, it's clearly a point of significant interest, Brisbane wide.

Andrew Jolly unpacked the principal issue of maximising user adoption by asking, 'If I build it, will they come? When they come, will they stay?'

A few broad points are below, however if you would like to see his full slide deck we're happy to provide a copy on request.  

  • Understanding your users:  Some common reasons for disengagement 
  • What is the value of sustainable user engagement?
  • Some critical areas within modern information management
    • Competencies
    • Capabilities
    • Funding
  • The value of good tools


LiveTiles Q&A

What versions of SharePoint does LiveTiles work with?

  • 2013, 2016 and SharePoint Online.

Does it work with both classic mode and modern user experiences?

  • Yes it does.

Can I use SharePoint Web Parts in conjunction with LiveTiles pages?

  • Yes, there is a Web Part Zone LiveTile that provides the ability to use SharePoint's native web parts within LiveTiles Pages.
  • You might also be interested to read this LiveTiles blog article on SharePoint branding without custom coding. 

Can I show and hide tiles based on groups of users or individuals?

  • Yes, each tile has settings to control visibility by Group.

The User Experience – If modifications are made to a page while someone is browsing the live version of the page, does the end user experience any adverse efforts?

  • Users viewing pages don't experience any issues while someone is editing the page, should they refresh the page they will then see the new version of the page.

Reporting Capabilities – Does LiveTiles provide any user metrics or statistics, for example when a user has accessed training resources?

  • Not currently, but there are a number of resources being made available by Microsoft including Office 365 Adoption Pack which provides trends and traffic metrics.

Tile visibility if permissions applied - How do the tiles display if the user doesn’t have permission to view a particular tile?

  • The editing tools provide options of displaying blank space, or tiles will shift up to fill the space.

Installation – How does LiveTiles install within an Office 365 tenant?

  • It is an app installed via the app catalogue, and can either be deployed as a tenant wide app or made available to a single site collection.

Licensing model – How is LiveTiles licensed?

  • Based on employees, but there are a few different models based on category of workers (kiosk workers etc.).
Owen Andrew

Owen also mentioned the following points that often come up in questions and conversations:

General accessibility – Tiles can be designed to incorporate colours and sizes.  Generally speaking, it is possible to achieve pages to AA standard.

LiveTiles Ideas Portal – LiveTiles has an ideas portal that is open for submissions.  The team looks to this resource to determine prioritisation of the product roadmap.

Product updates and releases – LiveTiles aims to release new features and enhancements every 2 weeks.  


Owen showcased some of the capabilities within the upcoming LiveTiles MX functionality:

  • Heatmaps of user activity for pages
  • Page improvement suggestions
  • A/B testing using Azure analytics


Giveaway winner, Jeff Horn (Parmalat)

Congratulations to our giveaway winner! 

LiveTiles and Sharing Minds are delighted to award our giveaway to Jeff Horn of Parmalat:

  • An extended 30 day trial key from LiveTiles (normally 15 day)
  • Two free consulting hours from Sharing Minds to demonstrate the LiveTiles functionality in Jeff's workplace, and help with ways to increase user engagement 


More information:


Published by:  Sharing Minds Communications Dept.
Date:  Monday, 29 May 2017
Contact:  1300 611 359

Andrew Jolly

Welcome Andrew Jolly

We are thrilled to welcome a new player to the Sharing Minds side, who brings a whole new level of expertise and excellence to the Team.  Andrew brings over 10 years of experience in designing and delivering solutions in the Microsoft space, in both the UK and Australia, and we're delighted to appoint him as our Senior Solution Architect.

With a business focused and humanistic view of information systems, Andrew was acutely aware of the potential of the Microsoft platform early in his journey with the Microsoft SharePoint ecosystem.  Andrew's strongly held view is that information environments, particularly those that support productivity and collaboration, should be designed to be flexible, able to grow and change with the needs of enterprises as they utilise the platform over time.  

Designing and planning environments of this nature requires a strong emphasis on understanding the business, the nature of the challenges to be addressed and the ability to guide and support organisations through the change that comes with transforming the way business is done.

When asked about his decision to join the Sharing Minds team, Andrew explained, "I met with CEO Damien Neale a number of times to make sure that I was the right fit for the team and the company -- I think the intention was for these meetings to be interviews, but each time we ended up in deep discussions on the Microsoft roadmap, how clients could extract value from the new world of offerings and where we anticipated challenges along the way.  It didn't take long for me to determine that I shared a similar vision to the team and I was drawn to prospect of getting involved and helping to shape the company and its customer's success".

For further information please contact the Sharing Minds team on 1300 611 359 or 

Find your nearest Sharing Minds' office location.


Published by:  Sharing Minds Communications Dept.
Date:  Monday, 20 March 2017
Contact:  1300 611 359

William Cornwill2.JPG

welcome william cornwill 

We’re delighted to get off to a roaring start in 2017, by announcing the opening of our Melbourne office, and the appointment of our new State Manager for Victoria.  Welcome to the team, William Cornwill.

William is a customer focused IT professional with over 20 years' experience, specialising in technical delivery, sales, presales and team leadership.  William has maintained varying roles from Developer, Analyst, Consultant, Project Manager, Sales and Business Development.  He has a deep technical background in content management systems including web content management, enterprise content, records management and business intelligence solutions.

In his own words, 'I am extremely excited to be commencing my new role with Sharing Minds, one of Australia's premium business productivity specialists'.  We share your enthusiasm, William!

'The opening of our Melbourne office and the appointment of William will allow us to capitalise on opportunities with new clients and provide even greater support to existing clients,' says Damien Neale, Chief Executive Officer, Sharing Minds.

For further information please contact the Sharing Minds team on 1300 611 359 or 

Find your nearest Sharing Minds' office location.


Published by:  Sharing Minds Communications Dept.
Date:  Monday, 30 January 2017
Contact:  1300 611 359